Serving our Members
Our members value VeraCity not only because we offer a great atmosphere and high-quality role-play environment, but because our staff holds ourselves to a higher standard in how we treat our members.
Our reputation is one that our members can trust and is our most valuable asset. All of our communications and interactions with our members should increase their trust in us.
Remember that we ask our members to trust us with their personal information at times, such as their email, or general geographic location. Preserving that trust requires that each of us respect and protect the privacy and security of that information. Access to this data is restricted in all available ways and should only be used by Senior Admins in extreme cases.
Part of being useful and honest is being responsive. We should recognize relevant member feedback and do something with it. We will take pride in responding to communications from our members, whether questions, problems, or compliments. If something is broken, work to fix it.
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